$6.95 Flat Rate Economy Shipping For Orders Under $75
FREE ECONOMY SHIPPING WHEN YOU SPEND $75 OR MORE
*Flat Rate & Free Shipping Offers are for the Contiguous U.S. Only
Order Processing Times & Holiday Deadlines
We want your shopping experience to be easy and enjoyable. We make every effort to ship your order as quickly as possible. Order processing times are 1 to 3 business days. Please note that we do not ship orders on Saturdays and Sundays. Once your order is processed you can expect an estimated ship time of:
Flat Rate Economy
December 10, 2018*
Fedex Ground / Home
December 17, 2018*
USPS Priority Mail
December 19, 2018*
|*Last day for delivery by December 24, 2018|
Economy Shipping & Post Office Boxes
All flat rate economy shipping orders ship via the carrier of our choice. Our system chooses the best carrier based on a combination of price, and delivery speed. In the event that the best shipping option requires a physical address, customer service will give you the option to upgrade to a faster shipping speed by supplying a physical address to your residence or work.
Duties & Fees on International Orders
Orders shipped outside of the United State may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment assumes all responsibility for any import taxes, customs duties and fees, which are levied after the shipment leaves our warehouse and reaches the recipient's country. Village Candle has no control over these charges, nor can Village Candle predict what they may be. If you have questions regarding additional costs associated with your order, contact your local shipping provider for more information.
High Heat Index
During summer months, our processing time for areas with high temperatures is extended. From June to October, we monitor the heat and ship according to zones to minimize melting wax during transit. Please see the chart below for shipment days for your zone:
International shipments (ALL ORDERS OUTSIDE THE Contiguous U.S., are considered International) which includes Puerto Rico, Hawaii, US Virgin Islands and Alaska) are calculated separately per order. Customer Service may contact you via email to verify your shipping cost before shipping any International Order.
After thorough review and verification, Village Candle® reserves the right to cancel orders without notice, should verification, authentication or pre-authentication not be successful. Every best effort will be made to contact you prior to order cancellation.
Village Candle® is not responsible for incorrect information entered online by an individual customer.
Please check for accuracy in entering all data for order placement. WE advise you to edit your data to insure your complete contact information, phone number, billing address, ship to address and email address have been typed and entered properly, prior to confirming your online order. * Any typographical errors can result in delay of shipment of the order as well as any oral and written notifications from Village Candle®
Should you need to reroute a package you are required to contact us for our authorization and assistance. You may reach us at 1-800-551-1422 , Monday through Friday, 8 am to 5pm, excluding weekends and major holidays. You can email our customer service department at firstname.lastname@example.org.
Inaccurate shipping address information entered by a customer, results in an additional $15.00 fee. This fee is charged by the carrier for rerouting the package. Payment by the individual placing the online order is made directly to Village Candle®, and required prior to rerouting the package. There are NO EXCEPTIONS to this policy.
TYPOGRAPHICAL ERROR REALIZED AFTER FINALIZING AN ORDER:
- Please notify us immediately via phone or email to correct the inaccurate information.
- A charge will not be accessed IF the order has not been processed and shipped.
- Charges will still apply for late notification on orders that have already processed and shipped.
Thank you in advance and your compliance with these requests, and your cooperation is greatly appreciated. Your attention to these requests will insure accuracy in order processing and shipment.
We apologize but overnight service is not available at this time.
All other shipping requests please contact our customer service department for assistance.
You may contact our customer service department at 1-800-551-1422 , USA only, Outside USA, 1-207-251-4800 ; Monday through Friday, 8 am to 5pm, excluding weekends and major holidays. You can email our customer service department at email@example.com.
Visit our Frequently Asked Questions for more information on Village Candle policies.